How Netflix Lost 800,000 Members, and Good Will – Yahoo! Finance

How Netflix Lost 800,000 Members, and Good Will – Yahoo! Finance.

CEO, Reed Hastings, wasn’t sure whether customer focus groups were consulted before executing the plan to split Netflix into two companies. REALLY?  Not too savvy for a company that depends heavily on customer preferences online.  No wonder film viewers are heading for the exits.  Also he doesn’t seem to think a 60% price increase should bother anyone.  Maybe he’s spending too much time in his bay area hot tub.

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Filed under Broadcasting, Computers, Media, Music Video, Pictures, Recording, Uncategorized, Video

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